Monthly agreement
Dedicated agent seat
US$1,500 per dedicated seat per month
One trained agent, dedicated to your brand, working in the helpdesk you already use.
Invoices can be issued in US dollars or pounds sterling.
Nairobi For UK & US brands
After-hours support, in your voice, on your helpdesk.
Our dedicated Nairobi team handles after-hours chat, email and social messages for UK and US e-commerce and SaaS brands. We reply in your voice, inside the helpdesk you already use.
JethBox CX is a trading name of JethBox Systems Ltd, Nairobi, Kenya.
JETHBOX CX / COVERAGE DEDICATED SEAT
BUILT AROUND YOUR HOURS
Your after-hours desk.
- EveningAgreed hours
- OvernightOn-brand replies
- HandoverYour escalation rules
ChatEmailSocial
Helpdesks we work in
Inside the helpdesk you already use
FreshdeskIntercom
01 THE COVERAGE GAP
Your customers keep writing after your team clocks off.
Shoppers and users write in the evening, late at night and at the weekend. They expect a reply that still sounds like you.
When those hours are uncovered, first responses slip overnight and your morning team walks into a backlog. JethBox CX covers that gap from Nairobi, answering as your brand in the tools you already run.
02 HOW IT WORKS
Four steps, on your existing helpdesk.
Briefing
You share your tone of voice, product notes, refund and returns rules, and when to escalate to your team.
Access
You add named JethBox agents to your helpdesk with the permissions they need. Your customers keep writing to the same channels.
Coverage
We answer as your brand during the hours we agree with you, across chat, email and social.
Review
Each week you receive conversation volume, first-response times and a few sample conversations. We use the report to refine the service.
03 COVERAGE
A dedicated seat for the hours you need.
- Hours
- We agree your evening and overnight coverage window in your local UK or US time. Weekend coverage is available if you need it.
- Channels
- Chat, email and social messages, handled inside your helpdesk. This offer covers written support.
- The work
- Order questions, returns and exceptions, account and product help, and the conversations that need your brand voice and human judgement.
- Your dedicated seat
- One trained agent who works only on your brand. We hire, train and manage that person.
- Helpdesk compatibility
- We work in Zendesk, Gorgias, Freshdesk and Intercom. Tell us which helpdesk you use and we’ll confirm whether we can work in it.
04 PRICING
Monthly pricing per dedicated seat.
We agree your coverage hours and scope before the seat starts.
Paid 30-day pilot
Try one or two dedicated seats
US$1,300 per seat for 30 days
Start on your helpdesk with one or two seats. Each week, you’ll receive conversation volumes, first-response times and sample conversations. Before the pilot ends, we’ll ask whether you’d like to continue at the monthly rate.
Request a paid pilot05 TRUST & DATA
Your customers’ data stays in your tools.
We work as your data processor under a written agreement. We confirm the following commitments with you before any access is granted.
- Customer data stays in your helpdesk
- We handle conversations inside your tools and keep customer data out of our own systems, personal email and public AI tools.
- Named, limited access
- Named agents receive the permissions they need. Access is removed when someone leaves a seat.
- Written data-processing terms
- We agree data-processing terms and any applicable international transfer safeguards with you before work starts.
- Incident reporting
- We agree a written process for raising and reporting a personal-data incident.
06 FAQ
Common questions.
What is JethBox CX?
A boutique Nairobi customer-support team for UK and US e-commerce and SaaS brands. We cover agreed after-hours windows on your existing helpdesk.
Will our customers know they’re talking to an external team?
They write to you on your usual channels. We reply in your name and in your voice, using your brand’s signature rules.
Do we have to move to a new helpdesk?
You add our named agents as users on the helpdesk you already use.
Which channels and hours do you cover?
Chat, email and social messages. We agree your evening and overnight coverage window in your local UK or US time. Weekend coverage is available if you need it.
How do you charge?
US$1,500 per dedicated agent seat per month. We agree your coverage hours and scope before the seat starts.
Can we start with a pilot?
Yes. Start with one or two dedicated seats on your helpdesk for 30 days at US$1,300 per seat. You’ll receive a weekly report with conversation volumes, first-response times and sample conversations. Before the pilot ends, we’ll ask whether you’d like to continue at the monthly rate.
Where are your agents?
In Nairobi, Kenya. JethBox CX is a trading name of JethBox Systems Ltd, a Kenyan company.
How do you handle data protection?
We act as your data processor under a written agreement. Customer data stays in your helpdesk. We agree the data-processing terms and any applicable transfer safeguards before work starts.
How quickly can we start?
We agree a start date with you once we’ve set the hours, scope and terms and you’ve granted helpdesk access.
07 GET IN TOUCH
Tell us the hours you need covered.
Share your helpdesk, preferred hours and conversation volume. We’ll use those details to put together a pilot proposal.
Prefer email? hello@jethbox.com