Privacy notice

Last updated 11 November 2026.

This notice explains how JethBox Systems Ltd, trading as JethBox CX, handles personal data sent to us through jethbox.com or by email. We are a company based in Nairobi, Kenya, and we are the controller of this data. Contact us about privacy at hello@jethbox.com.

What we collect

When you send the pilot enquiry form, we receive:

• your name, work email address, company name and, if you give it, your company website
• how many pilot seats you want
• the helpdesk you use, the hours you need covered and your weekly conversation volume
• anything you add in the additional details box

If you email us, we receive your message, your email address and anything you include.

Form submissions are also sent to our business inbox.

The public website sets no cookies and uses no analytics or tracking. We do not keep logs of the pages you visit. We store each enquiry in a private dashboard on our server, together with any replies we send through the dashboard and our internal follow-up notes and dates, so we can follow up. Only JethBox staff can sign in to it. To stop abuse of the form, the service briefly holds your IP address and a fingerprint of your email address in memory. Those are not stored on disk.

How we use it

We use your details to reply to your enquiry, send you a confirmation with your reference, and prepare a pilot proposal if you ask for one. We do this because you asked us to and to take steps before a possible contract with your business. We do not sell your data, use it for advertising or add you to a mailing list.

Who receives it

Hostinger hosts our website server, where the dashboard runs, and our business email. Your enquiry is stored on their systems. We share your details with nobody else unless the law requires it. Because Hostinger operates outside Kenya, your data may be transferred abroad. We rely on our provider's contractual safeguards for those transfers.

How long we keep it

If your enquiry does not lead to a contract, we delete it within 24 months of our last contact with you. If you become a client, we keep it for as long as we need to provide the service and meet our legal and accounting obligations.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, or stop using it. Email hello@jethbox.com and we will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Office of the Data Protection Commissioner in Kenya. If you are in the UK, you can also complain to the Information Commissioner's Office. If you are elsewhere, you can contact your local data protection authority.

Client customer data

When we support your customers inside your helpdesk, we act as your processor under a separate written data-processing agreement. This notice covers only enquiries to JethBox CX.